Arriva, ARM Holdings Pty Ltd (ABN: 24 432 805 483), Metcorp Services (ABN:11 653 297 253) and its related entities (“Arriva,” “we,” “us,” or “our”) are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
By providing your personal information to us, making enquiries, or using any of our services, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy.
We may collect various types of personal information, including but not limited to:
We may also collect information about your preferences for our properties and services, which helps us tailor our offerings to better meet your needs.
We collect personal information directly from you in several ways, including:
We may also collect personal information from third parties, such as:
If you provide us with personal information about another person (such as a co-tenant or emergency contact), you must ensure they are aware their information will be handled by us according to this Privacy Policy.
We collect, hold, use, and disclose your personal information for various purposes, including but not limited to:
We may disclose your personal information to third parties for the purposes outlined above. These third parties may include:
We will not disclose your personal information to overseas recipients, except in limited circumstances where it is necessary to provide our services, and we will ensure such disclosures comply with Australian privacy laws.
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, alteration, or disclosure. Our security measures include secure servers, encryption, and regular monitoring of our systems. However, no data transmission over the internet or information storage system can be guaranteed to be 100% secure. You are encouraged to take your own precautions to protect your personal information.
You have the right to access and correct your personal information held by us. If you wish to request access to, or correction of, your personal information, please contact us using the details provided below. We will respond to your request within a reasonable time frame and may request verification of your identity.
If you no longer wish to receive marketing communications from us, you may opt-out at any time by using the unsubscribe link provided in our emails or by contacting us directly.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of other websites and encourage you to review their privacy policies when you visit them.
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please review this policy periodically for any updates. Your continued use of our services after any changes to this Privacy Policy will be deemed acceptance of those changes.
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or have a complaint, please contact us:
For further information about privacy law, you can visit the website of the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Arriva Terms of Use
Welcome to the Arriva website. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. If you do not agree with these terms, please do not use our website. Arriva and ARM Holdings Pty Ltd (ABN 24 432 805 483) (“Arriva,” “we,” “us,” or “our”) reserves the right to modify these Terms of Use at any time, so please check back periodically for updates.
You agree to use our website for lawful purposes only and in a way that does not infringe the rights of or restrict or inhibit the use and enjoyment of this website by any third party. Prohibited behaviour includes but is not limited to:
All content on this website, including text, images, graphics, logos, and software, is the property of Arriva or its content suppliers and is protected by Australian and international copyright, trademark, and other intellectual property laws. You may access, download, and print materials from this website for your personal, non-commercial use only. Any other use requires our prior written consent. Unauthorised use of any material on this website may violate copyright laws, trademark laws, and other regulations.
Our website may contain links to external websites operated by third parties. These links are provided for your convenience and informational purposes only. Arriva does not endorse, monitor, or control the content of any third-party websites and is not responsible for their content, accuracy, or privacy practices. You access linked websites at your own risk, and it is your responsibility to review their terms of use and privacy policies.
While we strive to provide accurate and up-to-date information on our website, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the information contained on the website. Any reliance you place on such information is strictly at your own risk.
To the fullest extent permitted by law, Arriva excludes all liability for any loss, damage, or injury (including without limitation, direct, indirect, incidental, special, or consequential loss or damage) arising from your use of, or inability to use, our website or any information or materials on our website.
You agree to indemnify, defend, and hold harmless Arriva, its directors, officers, employees, agents, and affiliates from any and all claims, liabilities, damages, losses, costs, and expenses (including legal fees) arising from your use of this website, your violation of these Terms of Use, or your infringement of any intellectual property or other rights of any person or entity.
Arriva reserves the right to modify, suspend, or discontinue any part or all of the website at any time without notice. We may also update the content on our website, including these Terms of Use, from time to time.
These Terms of Use are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising in connection with these Terms of Use will be subject to the exclusive jurisdiction of the courts of New South Wales.
If you have any questions about these Terms of Use, please contact us:
For further information about privacy law, you can visit the website of the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.